Headquartered in Bermuda with offices in other international locations, Opex Technologies offers reinsurance services covering unpredictable events such as hurricanes, earthquakes, fires, and other natural disasters.
Challenge
WHEN YOUR MSP HOLDS YOU BACK
This multi-line reinsurer was having performance issues with their virtual desktop infrastructure and was dissatisfied with the support from their Managed Service Provider (MSP). They faced frequent system reboots, glitches, and software failures with their virtual desktop infrastructure, severely impacting productivity and customer response times. Their small IT team relied on an MSP that lacked expertise in critical applications and could not meet their needs. Licenses and configurations were delayed, and the MSP restricted access to infrastructure, leaving the client unable to monitor cloud services.
Approach
A POWERFUL HOSTED PRIVATE CLOUD SOLUTION
We presented a suite of hosted services, including Desktop as a Service (DaaS), Disaster Recovery as a Service (DRaaS), Backup, Cloud Security, SD-WAN, and Microsoft 365. Our DaaS enhanced application performance and enabled secure access from any device. DRaaS provided continuous data protection, reducing downtime, RTO, and RPO. Backup services ensured efficient data replication to global data centers.
SD-WAN simplified network management, expanded bandwidth, and optimized cloud application performance. Advanced cloud security addressed risks like data breaches, compliance, and cyberattacks.
Results
These solutions streamlined operations, improved performance, and resolved the client’s IT challenges. Our guided migration approach was especially valuable given the client’s limited resources. Flexibility was a key advantage, offering adaptable migrations, co-management, and fast issue resolution. The client now benefits from efficient troubleshooting, quick onboarding, and scalable support for growth.
Takeaways
When an MSP not only fails to provide the support you need but also prevents you from doing it yourself, it’s time for a change. We were able to offer expertise in desktop delivery and build client confidence through detailed attention, honest answers, and clear expectations. Our comprehensive solution included DaaS, disaster recovery, backup, security, network management, and productivity tools, streamlining IT with a single point of contact. Flexibility was a key advantage, offering adaptable migrations, co-management, and fast issue resolution.
