This privately held mobile hydraulics distribution and manufacturing company specializing in mobile hydraulic systems, components, and replacement parts services more than 17,000 customers and companies in North America. They provide systems and components to the on/off-highway mobile and agricultural markets and emerging technologies in electrical assemblies, fabrication, vehicle communications, data logging, and liquid solution application.
Challenge
WE OWE WHAT?
The customer was paying roughly $200,000 a year for server and Microsoft 365 licenses without fully understanding the licensing agreement with their previous provider. They were also not receiving end-user support and experienced frequent downtime, which decreased employee productivity. Furthermore, due to the lack of guidance from their previous provider, the customer later found out that they owed thousands of dollars in fines from Microsoft compliance violations.
Approach
STRATEGIC PARTNERSHIPS FOR THE WIN
The customer discontinued doing business with their previous VAR and turned to Enterprise Visions and us for Managed Microsoft 365 and supported MPSA licenses. Our strategic partnership with Microsoft enabled us to provide the best type of licensing for the client. As a Microsoft Gold Partner, we delivered a highly differentiated Microsoft 365 solution, layering value on top of an already robust offering.
Results
The team identified all the compliance violations, avoided $28,000 in fines, and saved the client about $18,000 in hourly consulting fees to assess their environment. With our professional services, the client saved about 80 hours’ worth of migration and configuration. On top of robust communication and collaboration tools from Microsoft 365, the client received 24/7/365 RapidResponse end-user support, reducing the amount of helpdesk support tickets so the IT team could focus on increasing operational productivity for the company.
Takeaways
Paying a lot for licensing without knowing what exactly it pays for can deeply hurt a company’s long-term health. This is why it’s important to find strategic partners that have both the leverage and know-how to implement the best, most cost-effective solutions for your business.
