This Trusted Advisor Big Win involved a Colorado-based consulting firm that delivers financial services to healthcare institutions. Some of their services include compensation valuation, compliance, audit and risk management, operations, strategy, and cost reduction. There is only one IT professional who supports the company’s 60 internal employees and 40 independent contractors.
Challenge
SECURE REMOTE ACCESS WHILE MAINTAINING SECURITY COMPLIANCE
The client was experiencing several pain points. First, the company needed to meet specific compliance requirements and security audits. Second, with 40 remote contractors, the company needed a more secure way for its employees to access business applications.
Lastly, the IT director expressed that he needed an IT infrastructure that supported business operations more efficiently. The IT director wanted to help the company go to market faster by meeting with healthcare clients and selling more solutions. Instead, he was stuck working on break/fix and mundane IT tasks. The IT director wanted to make a more significant impact on the company by turning IT into a profit center rather than a cost center.
Approach
A BUNDLE OF SECURE PERFORMANCE SOLUTIONS
Together, we and the trusted advisor delivered a comprehensive cloud solution that included Desktop as a Service (DaaS), Infrastructure as a Service (IaaS), Backup as a Service (BaaS), Microsoft 365, Remote Monitoring, and Security as a Service.
Without needing any extensive hardware, our DaaS solution enabled a more productive mobile workforce by allowing independent contractors to access their desktop environment on their devices more securely. IaaS virtualized the company’s servers, enhanced IT performance, and centralized server management.
Since securing company information was a critical part of the business, our backup was a pertinent solution that helped the company meet its retention policies and compliance guidelines. Furthermore, the client received a Microsoft 365 solution that came with professional services and end-user support for all 100 employees.
The remote monitoring solution helped the IT director track all activities occurring in different branches and alerted administrators of any unusual behavior. Lastly, our Security as a Service solution, which was a significant driver in the deal, provided the company firewalls, multi-factor authentication, and robust security tools that tied the rest of the products together.
Results
The client loved that the cost-effective solution avoided hiring additional headcount while meeting their compliance needs. At the same time our managed cloud solutions streamlined application access and operations, making on-boarding new employees fast and easy.
Takeaways
A predominantly remote workforce can present security issues, especially in an industry where compliance is a must. Providing a cost-effective suite of robust solutions was exactly what this company needed to secure workspaces, streamline on-boarding procedures, and handle mundane IT tasks, allowing the IT Director to focus on strategic planning.
