The client is a Louisiana family-owned optometric center that delivers complete eye care excellence with the help of board-certified doctors and surgeons and optometrists. For over 70 years, they’ve provided full-service eye
care, prescription eyewear, and medical and surgical ophthalmic services such as cataract and refractive surgery
Challenge
SLOW TRANSACTIONS AND SUBSTANDARD CUSTOMER SERVICE
Over the years, frustrations piled up at the optometric center. Managing outdated servers affected the company’s point of sale (POS) systems. As a result, its staff had a hard time tracking sales in real-time, managing inventory, and getting detailed sales reports. Plus, the transactions were slow, and the customer service substandard.
With a small IT team and two new locations, the optometric center needed a reliable cloud provider to revamp its systems and support its growth.
A managed service provider tried to sell them infrastructure upgrades and support contracts, but it didn’t offer the guidance the optometric center needed, such as a dedicated project management team and 24/7/365 support.
Plus, the quotes they got were way over the company’s capital expense (CapEx) budget: more than $100,000 upfront, plus $11,000 monthly to manage the environment.
If only there were a cost-effective solution to upgrade its infrastructure and help staff with day-to-day IT needs
Approach
SIMPLIFIED AND CENTRALIZED IT & CLOUD SERVICES MANAGEMENT
From day one, RapidScale’s team of cloud experts worked closely with the optometric center so that they were comfortable to voice any concern. RapidScale partnered with the company’s IT team and became a trusted extension, tackling their pain points, one by one.
With these three solutions, RapidScale empowered the client to:
- Establish a new level of security and effectively manage workloads
- Save time thanks to regular automated updates
- Increase productivity, drive scalability, and support business growth through enterprise-grade virtual infrastructure (100 GB network)
- Lower latency, enhance service performance, and improve end-user experiences
- Centralize management, streamline operations, and reduce capital costs
Thanks to RapidScale’s 24/7/365 RapidResponse Support team, the optometric center could offload all the IT troubleshooting and end-user support.
And even though RapidScale is one call away, the staff can self-manage and monitor cloud services from their customer portal. This gives them full visibility and control over support tickets, device activity, billing, and much more.
Simply put, RapidScale was the key to the company’s IT transformation, cost reduction, and business growth.
Results
SAVES ~$3,000 MONTHLY
As an on-demand extension of the IT team, RapidScale focused on providing better end-user support, professional IT services, and full-service management of all cloud environments. The optometric center can maximize ROI and cut costs by reducing hardware purchases and provisioning.
Thanks to RapidScale, the optometric center:
- Replaced outdated servers and revamped their IT infrastructure
- Found a cost-effective solution to manage IT needs
- Established a partnership with a reliable cloud provider
Takeaways
REPLACING OUTDATED SERVERS WITH A COST-EFFECTIVE CLOUD MANAGEMENT SOLUTION
Outdated servers made it hard to track sales in real-time, manage inventory, and get detailed sales reports. This effectively stunted the company’s competitiveness and growth.
By helping the company upgrade its outdated technology, RapidScale saved them $100,000 in CapEx and another ~$3,000 monthly to manage the environment.
It’s fair to say RapidScale became a true strategic partner, carefully guiding the optometric center through its IT transformation.
