The client is a medical center that provides high-quality healthcare services such as vaccinations, urgent care, clinical services, diagnostic imaging, and physical therapy. Its team of 14 clinicians and dedicated support
staff offer personalized patient care in six locations throughout Kansas.
Challenge
WORKING WITH AN OUTDATED EMAIL SERVER, NO IT STAFF, AND AN UNRELIABLE MSP
Ineffective External Communication
In a world where 180 billion emails are exchanged daily, the healthcare company was struggling. This is because it was using an outdated email server. As a result, staff members were having problems with handling customer queries and external requests, and the communication and collaboration between departments were poor.
Without an environment where staff and customers could seamlessly collaborate and exchange information, there was no place for business innovation and growth.
Managing Six Locations with No IT Staff
The healthcare center was outsourcing all its IT services to a local managed services provider (MSP), whose service was slow and unreliable. This meant unhappy customers, profit loss, and potential security issues. Instead of working closely to help the company save time and money, and gain peace of mind, the MSP stopped the healthcare company from focusing on running and growing its business.
An Overcharging Service Provider
The MSP requested $65,000 for a new email server and licensing, wanted to charge extra for migration, and offered no backup or end-user training
Approach
MANAGED SERVICES FOR MICROSOFT 365 & EXCHANGE PLAN 1
Instead of paying so much money for low-quality services, the company turned to us, asking for a proposal.
As a Microsoft Gold Partner, our advisors are experts in providing innovative and robust technology solutions. Considering the healthcare company’s communication and IT struggles, the best solution for the company was Microsoft 365 Business Premium. Featuring top Microsoft 365 apps, intelligent cloud services,
and advanced security, it quickly improved the healthcare company’s overall communication and collaboration efforts.
Our Managed Services for Microsoft 365 Includes:
- Configuration assistance to help the healthcare company choose the right Microsoft 365 features
- Digital-enablement platform to select the best tools to elevate the company’s workforce
- Dedicated 24/7/365 support team (Tier I/II) and Microsoft escalation (Tier III)
- 99.9% financially backed service level agreement (SLA)
Complimentary Features
Unlike the company’s old MSP—that wanted to keep it on an expensive IT management and support monthly plan—our Exchange Plan 1 included these complimentary features:
- Safe, effective, and fast migration services
- One year of email backup
- Adoption training platform where employees can learn everything about Microsoft 365
Without an IT team, the healthcare company was overwhelmed with keeping the company running smoothly. We took that pressure off its shoulders by offering a reliable, cost-effective IT solution and taking care of the migration journey.
Results
SAVES $10,000 EVERY YEAR
We provided seamless email migration, extra collaboration apps, and discounts on internet and cable services—all while staying cost-effective. Thanks to this, the healthcare company saves $10,000 every year.
Our team of migration experts didn’t waste the company’s time, moving their data in less than 45 days. This saved the healthcare company two months’ worth of work (1,460 hours)—what it takes to move the data manually.
Purchasing the Microsoft 365 solution and allowing the healthcare company to tailor it to its business needs opened up the possibility of adding more of our services in the future—which is always a win.
We made the company’s transition to Microsoft 365 easier than ever, providing complementary apps, training, discounts, and, most importantly, a lot of value:
- One reliable place for all the company’s IT needs
- More bang for their buck—free migration, email backup, adoption training, plus discounts
- The peace of mind that comes with working with a team of certified cloud experts
Takeaways
A struggling healthcare center needed to focus on servicing its customers, not grappling with outdated email servers and greedy MSPs. We were able to set them up with a world class email solution and transfer their data in less than 45 days. That’s a lot of time and money saved, not to mention peace of mind for the future.
